Your Feedback

Your opinion matters and it’s for this reason we encourage frank and open discussion and feedback regarding just about everything we do. We’re keen for patients to let us know what you think, whether it’s positive or negative and also to make some suggestions. We take time to listen and understand so the way we see it, it’s by working in partnership that we can achieve the most advantageous outcomes for everyone involved.

There are many ways we go about this, but most importantly the choice is yours. Here’s some of the ways you can contact us and become involved. We’ve also listed the principal means of communication from ourselves, available to patients on an ongoing basis. Communication is a two-way process, so please get in touch whatever your reason.

Who to contact about what

Please continue to visit our website. You can also contact us via letter, e-mail, phone or fax.

Our Patient Information Leaflet provides a further source of information about us and the services we provide.

Your opinion matters and it’s for this reason we encourage frank and open discussion and feedback regarding just about everything we do. We’re keen for patients to let us know what you think, whether it’s positive or negative and also to make some suggestions. We take time to listen and understand so the way we see it, it’s by working in partnership that we can achieve the most advantageous outcomes for everyone involved.

We accept that sometimes you may feel a need to complain. If this is the case, You might also find it helpful to speak to our Patient Engagement Officer, Kim Breaker.

Kim’s role is to listen and help resolve issues and misunderstandings which may arise. She has day-to-day knowledge of situations which can occur in the life of a busy Practice and how we can best help put things right. You can contact Kim via Reception. She will contact you at the earliest possible opportunity to arrange a convenient time to talk.

You may however prefer to write to us. If so, please address your letter to the Practice Manager, Anna Morton. We will acknowledge your concerns within 3 working days and will undertake a thorough investigation in order to response fully to the issues.

Summary of the patient/practice survey (April 2018)

Summary of patient survey

Review of feedback (2017-2018)

Your Feedback – How Did We Do?

If you have any thoughts you would like to share with us regarding this report or the Practice in general, please do not hesitate to contact us. After all, it’s good to talk and more important to listen!

Summary of patient meeting in November 2017

Patient meeting November 2017

We have already implemented some of your suggestions, for example, a seasonal newsletter, and we will continue to do so.

Please continue to complete and return the Family and Friends Test, either when you are next visiting the Practice or online. Please follow the link on the website homepage.

Review of feedback (2016-2017)

Your Feedback – How Did We Do?

Keeping annual reports available to you enables you to reflect upon changes at the Practice, year on year

Summary of patient feedback

Your feedback 2015-2016

Due to various reasons, we did not undertake an annual review of feedback for 2015-2016. We sincerely apologise for this and wish to reassure you that throughout this time we continued to listen, respond to your concerns and made improvements.

Review of feedback (2014-2015)

A summary of the review is available together with the agreed plan of action for 2015-2016:

Review of Patient Feedback 2014-2015

Agreed plan of action for 2015-2016

Please continue to complete and return the Family and Friends Test, either when you are next visiting the Practice or online. Please follow the link on the website homepage.

Survey results  (2013-2014)

The results of the survey together with the agreed plan of action for 2014-2015 are available:

Practice survey report 2013-2014

Action plan for 2014-2015

Survey results (2012-2013)

The results of the survey together with the agreed plan of action for 2013-2014 are available:

Survey results 2012-2013

Plan of action 2013-2014