Avon Valley Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Upavon Surgery

Upavon Surgery is currently open.

Monday	08:00-17:30
Tuesday	08:00-17:30
Wednesday	08:00-17:30
Thursday	08:00-17:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Durrington Surgery

Durrington Surgery is currently open.

Monday	08:00-18:30,18:30-20:00
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

New Opening Hours

To enable us to make the best use of our expanded facilities and service, we have made some changes to our opening hours to offer greater flexibility in meeting your requirements.

Morning Walk in Clinics: 0900-1100 at Upavon

Please check in at reception no later than 1100, when you will be seen by a GP or our on-the-day Nurse Practitioner, Lynne Flynn, Cathy Richards or Alison O’Donnell. We will see patients in order of need, not on the order of arrival. Please ensure you share as much information with us as possible when booking in.

When we are closed

The Practice is closed from 1830 each weekday evening until 0800 the following morning and from 1830 on Friday until 0800 on Monday morning. We are also closed on Bank Holidays.

If you need advice or urgent attention between these hours, you can visit Salisbury Walk in Health Centre or telephone 111.

A recorded answer phone message provides this information when the Practice is closed.

In an emergency dial 999

Avon Valley Practice